Four ways to give good customer service
Monday, January 28th, 2008
I went to a restaurant with family recently and I was not impressed with the first waitress that was assigned to us. Before I could even comment on it to my parents, a new server came to our table and informed us that she was going to be helping us from there on.
She was wonderful and I can honestly say that we’ve never had such superb service before. In analyzing how she made our experience so lovely, I came up with the following tips for those of you who work in the customer service area and who wish to give top notch service every time.
Smile
A sign at a dentist’s office I pass every day reads “A smile is the same in every language” and isn’t that the truth? Smile, and smile from your heart. Only the truly miserable will fail to respond similarly to a warm smile (and in that case they need to see more smiles in their life!).
Engage the customer, build a rapport
My father can be taciturn but our charming waitress soon had him cracking jokes and responding to her teasing. In order to build a rapport with your customer, you aren’t necessarily required to be a funny person. Be polite, show interest in the customer, look for indications of what makes them tick and respond to those cues in your own behaviour.




